Privacy Policy

This Privacy Policy describes how Embroyce LLC ("Embroyce," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from embroyce.com (the "Site").

1. Information We Collect

Information you provide to us:

  • Order information: name, email address, shipping address, billing address, phone number, and payment information when you place an order.
  • Personalization details: names, dates, messages, photos, or other custom content you submit to personalize your products.
  • Account information: email address and password if you create an account on our Site.
  • Communications: any information you provide when you contact our customer support team, leave a product review, or respond to a survey.

Information collected automatically:

  • Device and browser information: IP address, browser type, operating system, device identifiers, and screen resolution.
  • Usage data: pages viewed, time spent on pages, links clicked, referring URLs, and browsing behavior on our Site.
  • Location data: approximate geographic location based on your IP address.
  • Cookies and tracking technologies: we use cookies, pixels, and similar technologies to collect this information. See "Cookies" section below for details.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including personalization, production, shipping, and delivery notifications.
  • Communicate with you about your orders, respond to your inquiries, and provide customer support.
  • Send you marketing emails about new products, promotions, and special offers (you can opt out at any time).
  • Improve and optimize our Site, products, and services.
  • Detect, prevent, and address fraud, unauthorized transactions, and other illegal activities.
  • Comply with applicable legal obligations.

3. How We Share Your Information

We share your personal information with the following categories of third parties:

  • Service providers: companies that help us operate our business, including payment processors (Shopify Payments), shipping carriers (USPS, UPS, FedEx, DHL), email marketing platforms (Klaviyo), customer support tools, and print/production partners who fulfill your personalized orders.
  • Advertising partners: platforms such as Meta (Facebook/Instagram) and Google that help us deliver targeted advertisements. These partners may collect information through cookies and tracking pixels on our Site.
  • Analytics providers: services like Google Analytics that help us understand how visitors use our Site.
  • Legal and safety: we may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for monetary consideration.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to provide essential site functionality, remember your preferences, analyze traffic, and support our advertising efforts.

Types of cookies we use:

  • Essential cookies: required for the Site to function properly (e.g., shopping cart, checkout, and login sessions). These cannot be disabled.
  • Analytics cookies: help us understand how visitors interact with our Site (e.g., Google Analytics).
  • Marketing cookies: used to deliver relevant advertisements and track campaign performance (e.g., Meta Pixel, Google Ads).

You can control cookies through your browser settings. Note that disabling certain cookies may affect your experience on our Site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. When you place an order, we retain your order information for our records unless and until you ask us to delete it.

6. Your Rights and Choices

All customers:

  • Marketing emails: you can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us directly.
  • Cookies: you can manage cookie preferences through your browser settings.
  • Access and correction: you can request access to or correction of your personal information by contacting us.

California residents (CCPA/CPRA):

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect, use, and disclose about you.
  • The right to request deletion of your personal information.
  • The right to correct inaccurate personal information.
  • The right to opt out of the sharing of your personal information for cross-context behavioral advertising.
  • The right to non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us at support@embroyce.com. We will verify your identity before processing your request.

Virginia, Colorado, Connecticut, and other state residents:

If you reside in a state with applicable consumer privacy laws, you may have similar rights to access, delete, and correct your personal information. Please contact us to exercise these rights.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through Shopify's PCI-DSS compliant payment infrastructure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Our operations involve transferring data internationally. By using our Site and placing an order, you acknowledge that your information may be transferred to and processed in countries outside your country of residence, including the United States and Vietnam, where our production and customer support teams operate.

9. Children's Privacy

Our Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

10. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: support@embroyce.com
  • Business Address: 166 Geary St STE 1500, San Francisco, CA 94108, USA
  • Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)