Cancellation & Modification
Most Embroyce products are personalized and made to order, which means production starts soon after your order is placed. Because of this, the window to change or cancel an order is short. Please read the steps below before contacting us.
HOW TO REQUEST A CHANGE OR CANCELLATION
Email support@embroyce.com with the subject line “Cancel/Modify + your order number”, or call +1 (205) 536-9157. Please include:
- Your order number
- Whether you want to cancel the order or modify it
- If modifying: the exact change you need (personalization text, spelling, name, date, size, colour, or shipping address)
BEFORE PRODUCTION BEGINS
If your order has not yet entered production, we can cancel it for a full refund, or update the personalization details, size, colour, or shipping address at no charge.
AFTER PRODUCTION BEGINS
Once a personalized item has entered production it has already been printed or embroidered with your details and cannot be resold, so we may be unable to cancel or change it. If we cannot stop the order, we will tell you clearly and offer the closest alternative we can.
PLEASE CHECK YOUR PERSONALIZATION
We produce personalized items exactly as they are entered at checkout, including spelling, capitalisation, and spacing. Please review your preview and your order confirmation email carefully as soon as you receive it, and contact us immediately if anything is wrong.
ADDRESS CHANGES
If your parcel has already shipped, we cannot reroute it. Please check your shipping address before completing checkout.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or different from what you ordered, this policy does not apply — please see our Return & Refund Policy, and contact us so we can make it right.
Contact Us
Email: support@embroyce.com
Phone: +1 (205) 536-9157
Business Address: 449, 166 Geary St STE 1500, San Francisco, CA, San Francisco, US, 94108